How fast should an alert be visible to an owner?

Within two minutes from detection to routing. The playbook target is critical event latency under two minutes.

Which single recovery offer works best?

Prefer a simple partial ship when inventory allows. If stock is tight use one clear, time-boxed incentive. The goal is one short path that reduces customer effort.

What endpoints are required to run this flow?

WMS/OMS event webhooks, an embedding search endpoint, a Platform Events API for routing and audit, a ticketing API to auto-create and close tickets and inject replies, and a secure object store for CSV export.

What signals should I monitor to detect missed leads?

Abandoned carts, delayed order confirmations, gaps between inbound inquiries and SLA responses, competitor price or promo moves, rising ticket escalations tied to fulfillment, inventory velocity dips, and carrier hold times.

What proof is required when routing missed-lead alerts?

Follow channel rules: website cart requires email, SKU and in-stock timestamp; live chat requires transcript link and ticket id; phone requires call log and order reference; email/ticket requires ticket id and an SLA breach flag.

How do we measure success of the rescue playbook?

Track recovery conversion, average time-to-notify, post-recovery sentiment, on-time fulfillment, missed-lead rate, and NPS shift after recoveries.

How should alerts be bundled to avoid over-notification?

Bundle related events into a single actionable alert when possible, redact PII before sharing outside secure channels, and only route grouped alerts that include required proof and an owner action window.

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